FAQs

When will my order ship?

We aim to dispatch orders within 1-4 business days. All orders are shipped with tracking using Australia Post, estimated shipping times can be found in our Shipping policy. Please note these are Australia Post estimated times and not guaranteed delivery times. 

Australia Post are still reporting delays due to COVID-19 restrictions and other factors. 

How long will my toy last?

The longevity of your cat toy really depends on many factors such as, how often it’s played with and how energetically your cat plays with it. All toys are made as fresh as possible but the effectiveness of catnip/valerian will naturally decline over time.

Are your toys refillable?

Unfortunately due to hygiene reasons our toys are not refillable, as they cannot be washed. 

What is valerian and what does it smell like?

Valerian (Valeriana officinalis) is also a flowering herb but unlike catnip (where the leaves and stems are used) it is the root of the valerian plant that is attractive to some cats.  Not all cats carry the catnip gene so some people find valerian to be a good alternative, there are also some cats that don’t react to either!

The smell is what us humans would describe as pungent, think strong cheese or damp socks, cats are strange creatures!  If you find the smell unpleasant the toys can be kept in an airtight container when not being played with.

Do you ship internationally?

We are very sad to say that we no longer ship internationally.

How do I compost the HEROPACK mailers?

HEROPACK have provided a handy infographic to show how to compost the mailers at home, please see below.